2 thoughts on “J World Ny Sundance Rolling Backpack, Block Navy, One Dimensions

  1. may
    179 of 188 people found the following review helpful
    1.0 out of 5 stars
    Handle malfunctioned in three months. Seller and manufacturer said it was customer’s fault without even asking for any info., December 18, 2012
    By 
    may

    Verified Purchase(What’s this?)
    I purchased the bag for my middle school daughter because she loved the pattern. Although I read the review on the handle problem, I still went ahead because I thought it might be an isolated case, and even if the problem did occur later, it would be covered under the manufacturer’s three year warranty. I was wrong! In less than three months, the handle malfunctioned – it could not be pushed down. By all means, my daughter used it normally. She is a gentle girl and takes care of her things. The bag still looked very new, and there was no physical damage at all. I contacted the seller. Their reply was that manufacturer “stated if the handled worked properly initially, the handle housing must have been damaged by some sort of shock and causing the housing unit to be bent. This would not be covered under the warranty as, only manufacturer defectives would be covered”. This was a very irresponsible statement made by the manufacturer and the seller. It is ridiculous that without asking for any information or looking at the bag, a conclusion was made that it was the customer’s fault and not a manufacturer’s defect. The seller said they could not help me and asked me to contact the manufacturer directly. I then looked up the manufacturer JWorld’s webiste. There was NO phone number listed on the website, only email contacts. I have sent them two separate emails and to date still have not heard from them. While JWorld’s bags do look pretty, quality is clearly an issue, and the manufacturer’s warranty is a hoax.

    Update on January 9, 2013 – The manufacturer responded after two emails and the above post. They sent me instructions to take out the handle and said they would send me a replacement handle. I spent some time to take out the handle, wrote a reminder email to them and expected the new handle would come soon. Two weeks later, I still had not received anything nor did I hear from them again. I sent them an email again, inquiring about when they were going to ship the handle – no response from the maunfacturer. After a week, I sent another email – no response again. I’m going to write them an email again today.

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  2. JJ
    73 of 77 people found the following review helpful
    5.0 out of 5 stars
    Exactly what I wanted, January 18, 2012
    By 
    JJ

    Verified Purchase(What’s this?)
    I was looking for a rolling backpack as much like the one I had worn out as possible. I found it in this J World Laptop Rolling Backpack. It came today and as usual I just cut out the thick pad for the laptop since I wont use it, loaded it with my stuff and I’m good to go. I love the big smooth rolling wheels and the easy glide handle. It was a steal at 53.00 which included shipping. I got black which is my preferred color. I like having a smaller pocket at the top where I can drop my keys, my cell phone, my small flashlight and, alas, my pepper spray. I’ve had other backpacks that did not have this pocket and vowed to never buy another one that didn’t have it. It’s soooo convenient. Thanks Amazon. OVER A YEAR LATER: Just ordered a second one though the other one is still good. Wanted a lighter color for summer. Have given all my other rolling backpacks to the mission downtown since these are just so much better than any others I have found. A year later – both the others are still good but I wanted something bright for spring and summer. I got the Green with yellow flowers. They call it Khaki but it’s green thank goodness. Again, cut out the place for the Laptop and I’m ready for summer. I get lots of compliments on these backpacks. STILL LATER: I’m now on my 4th bag like this. None of them ever wore out. When I got tired of the color I gave the bag to the Mission so some street person could use it. The one I have now is the Paisley and I just love the color. It is my very favorite so far. I want to say that I give my bags hard wear. I do a lot of walking and shopping and sometimes put too much stuff in one of these but I’ve never had one fail. Wheels still work fine, handle still works fine, zippers still work fine.

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