2 thoughts on “High Sierra Freewheel Wheeled Book Bag Backpack, Ebony,One Dimensions

  1. Wayne
    257 of 262 people found the following review helpful
    3.0 out of 5 stars
    Full featured, November 22, 2011
    By 
    Wayne (Silicon Valley, CA USA) –
    (TOP 500 REVIEWER)
      
    (VINE VOICE)
      

    Verified Purchase(What’s this?)
    This backpack has an appearance that more closely resembles a good quality traditional backpack rather than a roller back pack. The handle hides away when not in use, and extends easily with the touch of a button. The sturdy aluminum handle and high quality wheels make it easy to maneuver this steady backpack.

    There are plenty of pockets, including an inner padded sleeve for a laptop computer. I tried it with a sixteen inch computer with an extended battery pack, and it wouldn’t fit. Most typical laptops shouldn’t be a problem, though. There’s an ample sized middle pocket in addition to the ones pictured, and a side pocket that could accommodate a large water bottle.

    Less obvious is the pouch on the back that lets you tuck the straps into it, so they don’t drag on the floor. It keeps the elegant appearance when the wheels are in use.

    Overall, it does everything I need. If you have a larger laptop, it’s more likely to fit if its outside isn’t too much larger than the screen dimensions.

    The tag on the bag lists a limited lifetime warranty with a footnote that it’s good for only five years for roller packs, so read it carefully.

    UPDATE: After 15 months, the handle and arm came off during normal use. The company changed its warranty procedure. Instead of sending the product to them, I had to reply to an email by attaching a photo of the damage and of the UPC tag, and answering one simple question: what happened? The rep said all I needed to say was that “it just came off.” They wanted a copy of the receipt, which is easy to get from Amazon’s purchase history. And they wanted to know my address. I can’t see how it would be possible to process a warranty claim with any less information, so I’d say the experience was “as easy as possible.” I will update this review again only if I don’t get the replacement promptly without any hassle. I still consider it worthy of four stars, given that I’ll get at least five years out of it, and my son will be off to college by the time the warranty ends. I probably replaced backpacks in the past every 15 months or so due to normal wear and tear, so this is still a bargain.

    UPDATE 2: After filling out the request, I got a reply nine days later. They asked me to let them know my top four choices for replacement, and now they want even more photos of tags, as well as a photo of the bag with a 3″ x 5″ hole cut in it. Perhaps they don’t get the concept, but if they show me four replacements and let me pick one, then I’m making a choice. If they get to pick one for me, that means it’s not my choice. Considering they only make one model of roller backpack, are they telling me that they have the right to send something completely different? That’s not what the warranty says. It says they will repair or replace it. I’m not about to destroy a backpack until they assure me that they will honor the warranty, so I wrote back to them. I got a canned response saying it will take up to 12 days to get back to me. Even if they sent out a replacement immediately, it would still be a poor way to honor the warranty given the amount of time it takes. But what do they expect my son to carry his books in in the interim until the replacement arrives? They already have a photo showing the handle broken off and know it’s destroyed.

    Update 3: I’m lowering my rating to two stars. I got a response five days later saying I would hear back within a few business days. So far I haven’t heard back. It’s been 19 days from the last update, meaning 24 days since my email to them, and 36 days since my original contact. I’m not saying that’s how long the process took. I’m saying that’s how long the process has taken up to the time of this update and I’m still waiting to hear back.

    Update 4: It’s been a while since I last updated this, so I don’t remember exact time frames, but I did eventually get a free replacement that has worked fine ever since, and held up well. At this point, I’d give the backpack itself at least four stars, but the service much less. They did come through and I think that anybody who needs a replacement will get one, but it was more of a hassle than it should have been.

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  2. Amazon Customer
    234 of 240 people found the following review helpful
    5.0 out of 5 stars
    Perfect for Travel, June 15, 2011
    By 
    Amazon Customer (MD USA) –
    (VINE VOICE)
      

    Verified Purchase(What’s this?)
    This is exactly the backpack/airport roller I was looking for to support me during a recent trip to Central Asia – which is not exactly the easiest place to travel through. However, this little gem helped me through the entire way!

    At first I was a bit concerned because one of the zipper pulls was broken. Amazon quickly sent me a replacement backpack though, and I attribute the flaw to random bad luck, because all of the other zipper pulls seem quite resilient.

    This backpack rolls smoothly through the airport. The wheels are well balanced and smooth, and the backpack is sturdy enough to accommodate a heavy load while rolling (without scraping the ground). It has space for everything you need – including a nice space for a laptop which can be easily removed and replaced while going through security. It held up like a rock in the airport!

    The second test of this backpack is how it performed as a daypack while touring around Central Asia. Bottom line – it was perfect. While it is slightly more awkward and a bit heavier than some daypacks due to the wheels and its sturdy construct with an extendable handle for rolling, it proved easy to lug around on my back with all the items I would need throughout a day of touring on foot. It breathed nicely between my back and the pack itself. It was easy to put on and take off. And the great thing is that if I ever wanted to stop carrying the load on my back, I could hold it by the handle, or simply roll it along.

    I love this bag!

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